Welcome to Surya Clinic Homeopathy (hereinafter “we”, “us”, “our”, “the Clinic”), operating via the website . Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our Website or use our services (including online consultations, appointments, and messaging).
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
Name, date of birth or age, gender
Contact details (phone number, email address, postal address)
Medical / health information, symptoms, health history (when you fill intake forms, appointment forms)
Payment or billing information (if applicable)
Any other information you provide via contact forms, chat, appointment booking, tele-consultation.
b. Information Automatically Collected
Usage data: your IP address, browser type and version, operating system, referral source, pages visited, time and date of visit, time spent, clickstream data.
Cookies and tracking technologies: we may use cookies, web beacons, tracking pixels and similar technologies to collect information about your usage of the Website.
c. Information from Third Parties
If you engage via third-party platforms (for example social media login, payment gateways, analytics providers), we may receive information about you from such third parties (subject to their privacy policies).
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide you with the health/consultation services you request (booking appointments, tele-consultation, follow-ups).
To communicate with you (e.g., confirmations, reminders, service updates, promotional offers if you’ve consented).
To manage and maintain the Website, improve user experience, analyze usage, detect and prevent fraud or misuse.
To comply with legal obligations (e.g., health-records regulations, tax/financial reporting).
To send you marketing or promotional material (only if you have opted in).
To personalise content and offers.
3. Disclosure of Your Information
We will share your personal information only in the following circumstances:
With our staff and health professionals who need access to your information to provide services.
With trusted service providers (e.g., payment processors, IT/hosting providers, analytics services) who assist us in operating the Website or services.
If required by law or to respond to legal process (court orders, regulatory requests).
In the event of merger, acquisition, sale or restructuring of our business (in which case your information may be transferred as part of assets).
With your explicit consent for other uses.
4. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law, whichever is longer. When no longer needed, we will securely delete or anonymise your information.
5. Cookies and Tracking Technologies
Our Website may use cookies to enhance your experience. You can control cookies via your browser settings and other tools. Declining cookies may affect website functionality and your ability to use certain services.
6. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no internet transmission is fully secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on the jurisdiction, you may have the following rights:
Right to access the personal data we hold about you.
Right to correct or update inaccurate or incomplete data.
Right to request deletion or restrict processing of your data.
Right to object to processing and/or withdraw consent where applicable.
Right to data portability (in certain cases).
To exercise these rights, please contact us using the details below. We may require verification of your identity.
8. Children’s Privacy
Our services are not directed to children under [insert age, e.g., 13, 16] without parental consent. If you believe we have collected data from a child without the required consent, please contact us and we will delete the information.
9. International Transfers
If your personal information is transferred to nations outside your country of residence (for hosting, storage or service provisions), we will take steps to ensure such transfers are protected and that adequate safeguards are in place.
10. Third-Party Links & Services
The Website may include links to third-party websites, apps or services not operated by us. We are not responsible for their privacy practices. Please review the privacy policies of any third party you visit.
11. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the updated version on the Website with the “Last updated” date. Please review the Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
Email: suryahomoeopath@gmail.com
Phone: 7800557558
Address: Mishrauli marg Surya Nagar Belthararoad Ballia 221715
